610.337.7397

Frequently Asked Questions

What is considered regular household trash?
What are my collection times?
How do I dispose of furniture, appliances, clean out or construction material?
What is your inclement weather policy?
What days do you reserve as Holidays?
What do you consider unacceptable curbside items?
Do you take moving boxes and if so, how many can I put out for collection?
How do I dispose of syringes/needles?
Am I able to put my address on your cart/bins?
How do I go about getting my cart/bin replaced?
What do I do when my trash cart or recycling cart goes missing?
What do I do when my bin goes missing?
How do I go about canceling my service?
Am I able to use my 32 gallon recycling can for trash?
What is single stream recycling?
What are my payment options?
What can I put out for yard waste recycling?

What is considered regular household trash?

Everyday generated trash is household trash. Example: kitchen and bathroom trash is everyday generated trash.

What are my collection times?

Collection time can be as early as 5:00 AM. We strongly recommend having items out curbside the night before.

How do I dispose of furniture, appliances, cleanout or construction material?

Please call our office at least 24 hours in advance to schedule your free furniture and appliance removal.  For cleanouts or construction material schedule a roll off bin to be delivered to your home or business.  Call for discounted rates.

What is your inclement weather policy?

We reserve the right to cancel service on any day, in which we consider unsafe due to inclement weather. Weather permitting, your refuse will be picked up on your next scheduled service day. No adjustments will be made to your bill.

What days do you reserve as Holidays?

Office and operations are closed on Labor Day, Memorial Day, Independence Day, Thanksgiving Day, Christmas Day, New Year's Day.

Pickup days will be delayed until the following day for weeks containing a holiday.  For Example, if your pickup day is on a Tuesday and Memorial Day is on the Monday before your Tuesday pickup, your trash will now be picked up on Wednesday.

What do you consider unacceptable curbside items?

Acids, Fire Extinguishers, Ammunition, antifreeze, asbestos, automobile parts, cinder blocks, concrete, TV's, computer monitors, car batteries, chemicals, dead animals, motor oil, mulch, paint, pesticides, poisons, propane or helium tanks, sod, tires, tree stumps, dirt, rocks and stones.

Do you take moving boxes and if so, how many can I put out for collection?

Yes, we do take moving boxes. For recycling purpose, they must be flattened and cut down to 3 ft by 3 ft. We will take approximately 75 per recycling collection pickup.

How do I dispose of syringes/needles?

It is imperative that proper steps are taken when disposing of syringes/needles. To ensure the safety of our crews, we would like to inform you of how you can dispose of these items.

1. Return them to either the physician or hospital in which they were received.
2. Placing them in a thick, hard plastic bottle (like a detergent bottle) with a secured lid.

Syringes/needles or any sharp items should never be disposed of in just a plastic or paper bag.

Am I able to put my address on your cart/bins?

We ask you do not write in permanent marker on our equipment. We suggest you use stickers (example, mailbox stickers) to identify your cart/bin.

How do I go about getting my cart/bin replaced?

We ask that you call our office and speak with one of our customer service representatives to schedule a date when our crews will be in your area doing repairs/replacements of equipment.

What do I do when my trash cart or recycling cart goes missing?

Make sure you have the serial number located on the trash cart written down. If your cart goes missing, check around with your neighbors to see if they accidentally took your cart. If you are unable to locate your cart please call the office. You are able to purchase one from us for $100.00 or you may purchase your own trash can. Wal-Mart, Lowe?s, and Home Depot are suggested areas if you choose to purchase your own.

What do I do when my bin goes missing?

Bin, unfortunately, do not have serial numbers on them. As mentioned above, check around to see if your neighbors accidentally took the bin. You are able to purchase one bin from us for $15.00 or you may purchase your own. Wal-Mart, Lowe's and Home Depot are suggested areas if you choose to purchase your own bin.

How do I go about canceling my service?

We ask you call the office in order to cancel your service. There is a $50.00 cancellation fee at the time of cancellation.

Am I able to use my 32 gallon recycling can for trash?

No. The recycling can is strictly for single stream recycling. No trash or yard debris material can be placed in this special recycling can.

What is single stream recycling?

Single stream recycling allows customers to commingle all their recycling items together. No more separation of material is required. Also with all the items that are now acceptable for recycling (see link of what items are acceptable) it allows residents to recycle more material.

What are my payment options?

By mail - checks or money order / In person - cash, checks or money order / by phone - VISA or MasterCard.

What can I put out for yard waste recycling?

What is considered yard debris collection is grass clipping and leaves to be placed out in plastic bags or brown paper bags. Personal containers may be used however need to be clearly marked "yard debris." Tree limbs and brush must be no longer than 4 feet in length and 4 inches thick in diameter. These items must be tied with rope or twine in arm length bundles. Items that are bagged or bundled or not to exceed 50 lbs. Items that are not acceptable yard debris collection are trash, stumps, roots, treated/painted wood, dirt, rock, or anything that could contaminate the mulch/compost.